How to request deletion
- Email ziprider247@gmail.com.
- Use the subject line “ZipRider account deletion request”.
- Include the email address used for your ZipRider account and your account role.
- We may ask for reasonable verification before processing the request.
Data we delete
We delete the account profile, login credentials, notification-device association, vendor or rider profile information, and user-created marketplace content that is not required for an active transaction.
Data we may retain
We may retain transaction, payment, withdrawal, delivery, fraud-prevention, or support records when required for legal, accounting, dispute, or security purposes. Retained records are restricted and deleted when the applicable retention requirement ends.
Processing time
Account-deletion requests are reviewed and processed within 30 days. We will confirm the outcome by email.