Overview
ZipRider provides marketplace, delivery, rider, vendor, customer, and support features. This policy explains the information ZipRider may collect and how it is used to operate the platform.
Information We Collect
- Account details such as name, email address, phone number, role, and delivery address.
- Vendor information such as store name, category, contact details, products, stock, and business address.
- Rider information such as profile details, verification documents, availability, delivery assignments, and location updates during active delivery use.
- Order information such as cart items, payment status, pickup address, drop-off address, delivery status, proof status, and ratings.
- Support information sent through support requests, email, or platform contact forms.
How We Use Information
- To create and manage customer, vendor, rider, and admin accounts.
- To process orders, coordinate pickups, assign riders, and show delivery progress.
- To review vendors, riders, support tickets, ratings, and platform safety issues.
- To send important account, order, delivery, and support updates.
- To improve the ZipRider marketplace, delivery flow, and user experience.
Location Information
ZipRider may use location information to estimate routes, help riders view pickup and drop-off details, and show delivery progress. Rider location is intended for delivery operations and is not used for unrelated tracking.
Sharing
ZipRider may share relevant order and delivery information between the customer, vendor, assigned rider, and admin team so that an order can be completed. ZipRider does not sell personal information.
Security
ZipRider uses access controls and platform safeguards to protect user data. No online system can be guaranteed perfectly secure, but the platform is designed to limit access to information based on user role.
Contact
For privacy questions, contact ZipRider at ziprider247@gmail.com.